Your order will ship from our warehouse within 3 business days if your product is in stock and in 4 - 8 weeks if product is not currently in stock. When your shipment is ready, we will use the level of shipping you selected on the site. The site will calculate your shipping cost based on the weight of the items you have selected to purchase. Handling fees are included in the shipping line for each order.

Please note that your credit card is charged at time you place your order. ALL ORDERS WILL NOT BE SHIPPED UNTIL COMPLETE. If we are currently out of stock of one or more of the items you are ordering and do not want to wait until your order is complete, please place individual orders for the back ordered items. We apologize for any inconvenience this may cause.

Rush Shipping (RUSH fee $15.00) - If you need a product fast, you can choose to place a RUSH on the order. Your Engravable Gift Order will ship within 48 business hours from order receipt. Your Candle or Favor order will ship within within 4 business days of order receipt. This will expedite processing time only. Please upgrade your shipping as well if needed.

Change Fee – Once your order is received it will be considered ‘in processing’ as we process our orders very quickly. Once your order is in processing any changes will incur a change fee of $25.00 per order. Changes include but are not limited to product, address, ship type, added fees, product additions, etc.

Disclaimer - Due to the weight and size of several items, we reserve the right to contact customers with an adjusted shipping amount when selecting UPS air shipping.

Returns:

We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 4 business days of delivery date no exceptions. Please keep in mind, PERSONALIZED merchandise cannot be returned or exchanged. Dated items cannot be returned or exchanged after event date regardless if they are defective or damaged, as EventFavor.com cannot be responsible for the use of the merchandise.

Any defective or damaged merchandise you wish to exchange must have an Return Code before returning. Please email us at: info@EventFavor.com to receive your Return code. EventFavor.com will gladly reimburse return shipment costs of authorized exchanges/returns (non-personalized merchandise returned for credit will not qualify for shipping reimbursement). Express shipping costs will not be reimbursed; only ground services will be reimbursed. EventFavor.com will pay to ship authorized replacements via UPS ground service only. Please place your gift order at least 3 weeks prior to event date; this will help alleviate *rush-shipping charges.

If you need to exchange an item due to defects or damages please follow the instructions below:

1. Was the shipping container damaged? If so, you will need to keep the original shipping container for a possible claim to be made with the shipper.

2. Be sure the item you are returning for inspection is packaged properly, as EventFavor.com is not responsible for further damages due to improper return packaging.

3. You are encouraged to ship your return via a track-able source, as EventFavor.com cannot be responsible to merchandise lost in transit.

EventFavor.com prides itself on excellent customer service and product quality. Each item is hand inspected for quality before it is shipped to you. If you are unsure about a products look, weight or quality please feel free to order one without personalization to review prior to placing a large order.